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DEF Franchise

DEF Franchise LLC · 2026 Franchise Disclosure Document

Issued 2026-04-30 · 280 pages

Overall assessment (10 categories)
9 of 10 categories characterised

The categories are split, led by four to review, with one favourable, three typical, one material concern and one information gap.
One category did not have enough information to evaluate.

How to read this report
What do these signals mean?
FAVORABLE

Comparatively favourable against peers or normal franchise practice.

TYPICAL

A typical franchise characteristic. Nothing unusual identified.

REVIEW

Worth understanding before you proceed. Not necessarily a problem.

MATERIAL CONCERN

A material issue that could have meaningful consequences.

INFORMATION GAP

The FDD does not answer this. Take the question to the franchisor.

Category breakdown

Ten categories, read from the four corners of the FDD

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The signals above rest on 100 factors. This QuickScore shows 33 of them.

The Full FDD Evaluation grades the 67 locked factors individually, each with its own score, the FDD page it came from and a confidence rating, and breaks down every category below in full. See what is included ↓

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Item 19 — Financial performance

What the representation covers

  • Median figures are disclosed alongside averages.
  • Part of the representation rests on affiliate-owned or company-owned locations.

This FDD states that its Item 19 does not disclose cost, expense or profit information. Gross sales are not owner income.

Item 20 — System movement

Franchised outlets by year

21
2023
73
2024
89
2025
23
Opened 2025
7
Terminations 2025
0
Closures & non-renewals 2025
89
Outlets at end of 2025

Item 20 counts what the franchisor defines as an "Outlet". Some systems count each protected territory as an outlet, so these figures are not necessarily separately operated physical locations.

01

Financial Opportunity

2 of 10 factors evaluatedINFORMATION GAP
What we found

What a unit in this system earns, what it costs to get there, and how widely results vary between operators.

This FDD does disclose Item 19 figures. They are reported on a basis that does not line up with the per-unit figures its peers report, so they are left ungraded here rather than restated as something they are not. The Full FDD Evaluation gives the figures, the basis they are stated on, and what they can and cannot be read as.

An unknown is reported as unknown rather than scored as average.

What this means

This FDD reports Item 19 on a basis this category cannot grade against its peers.

CONFIDENCE: INSUFFICIENTSOURCE: FDD Item 19
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Revenue consistencyEstimated margin considerationsMature-unit performanceCash-flow considerationsReturn-on-investment analysisBreak-even analysis
02

Investment & Fees

8 of 10 factors evaluatedREVIEW
What we found

What the franchise costs to start and what it takes out of revenue every year after that.

8 of this category's 10 factors could be graded from the document, covering 80% of the category by importance. The 2 that could not are reported as gaps, with the question to put to the franchisor, rather than assumed either way.

Measured least favourably: Technology Fee vs Peers, Remodel / Refresh Burden, Marketing Investment Requirement. The Full FDD Evaluation gives the figure behind each one, the FDD Item it came from, and what it can and cannot be read as.

What this means

Investment & Fees is the part of this opportunity that most warrants scrutiny, and the detail is worth having before you decide.

CONFIDENCE: MEDIUMSOURCE: FDD Items 5, 6 & 7
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Complete recurring-fee analysisEstimated annual fixed-fee burdenMarketing burdenTechnology costsRequired purchasing analysisWorking-capital adequacy
03

Franchisor Strength

8 of 10 factors evaluatedMATERIAL CONCERN
What we found

How long the franchisor has done this, who runs it, and whether its own finances are sound.

8 of this category's 10 factors could be graded from the document, covering 80% of the category by importance. The 2 that could not are reported as gaps, with the question to put to the franchisor, rather than assumed either way.

Measured most favourably: System Growth & Attrition. Least favourably: Support Infrastructure & Capability. The Full FDD Evaluation gives the figure behind each one, the FDD Item it came from, and what it can and cannot be read as.

What this means

Franchisor Strength carries conditions that deserve review before this becomes a commitment.

CONFIDENCE: HIGHSOURCE: FDD Items 1, 2, 3 & 21
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Financial-statement analysisManagement experienceLitigationCapitalizationProfitability trendAffiliate structureCorporate-support assessment
04

Franchisee Health

9 of 10 factors evaluatedREVIEW
What we found

Whether the people who bought this franchise stayed, and what happened to the ones who did not.

9 of this category's 10 factors could be graded from the document, covering 90% of the category by importance. The one that could not is reported as a gap, with the question to put to the franchisor, rather than assumed either way.

Measured most favourably: Franchisee Reinvestment Proxy. Least favourably: Exit Pressure, Franchisee Relationship Indicators, Franchised-Unit Exit Rate. The Full FDD Evaluation gives the figure behind each one, the FDD Item it came from, and what it can and cannot be read as.

What this means

Franchisee Health is the part of this opportunity that most warrants scrutiny, and the detail is worth having before you decide.

CONFIDENCE: HIGHSOURCE: FDD Item 20
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Termination rate analysisState-by-state patternsTransfersFranchisee retentionSystem churnCurrent/former franchisee validation questions
05

Market & Brand Strength

5 of 10 factors evaluatedREVIEW
What we found

The demand in your market, and how much the brand itself brings to winning a customer.

5 of the 5 factors this free report can answer were graded from this document, covering 100% of them by importance, with no gaps.

5 further factors in this category depend on the market you would operate in, or on data from outside the FDD. They belong to the Full FDD Evaluation and are not counted against this document, which says nothing about them either way.

Measured least favourably: Repeat Revenue Potential, Disclosed Differentiation. The Full FDD Evaluation gives the figure behind each one, the FDD Item it came from, and what it can and cannot be read as.

What this means

Market & Brand Strength is the part of this opportunity that most warrants scrutiny, and the detail is worth having before you decide.

CONFIDENCE: MEDIUMSOURCE: FDD Item 1
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Local competitive analysisBrand footprintMarket saturationDemand indicatorsConsumer reputationTarget ZIP-code analysis
06

Training & Support

10 of 10 factors evaluatedTYPICAL
What we found

What the franchisor is contractually obliged to teach you and to keep doing once you open.

10 of this category's 10 factors could be graded from the document, covering 100% of the category by importance, with no gaps.

Measured most favourably: Initial Training Quality, Opening Support. Least favourably: Initial Training Duration, Field & Advisory Support. The Full FDD Evaluation gives the figure behind each one, the FDD Item it came from, and what it can and cannot be read as.

What this means

Training & Support carries conditions that deserve review before this becomes a commitment.

CONFIDENCE: HIGHSOURCE: FDD Item 11
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Training curriculumOngoing trainingOpening supportField supportMarketing supportTechnology supportStaffing supportVendor support
07

Territory & Growth

8 of 10 factors evaluatedREVIEW
What we found

How much ground the agreement protects, on what conditions, and whether a second one can be had.

8 of the 8 factors this free report can answer were graded from this document, covering 100% of them by importance, with no gaps.

2 further factors in this category depend on the market you would operate in, or on data from outside the FDD. They belong to the Full FDD Evaluation and are not counted against this document, which says nothing about them either way.

Measured most favourably: Online Sales Protection, Contractual Territory Size. Least favourably: Alternative-Channel Protection, Territory Exclusivity, Protection From Company-Owned Outlets. The Full FDD Evaluation gives the figure behind each one, the FDD Item it came from, and what it can and cannot be read as.

What this means

Territory & Growth is the part of this opportunity that most warrants scrutiny, and the detail is worth having before you decide.

CONFIDENCE: HIGHSOURCE: FDD Item 12
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Territory exclusivityEncroachment riskOnline salesNational accountsDemographicsAdditional-territory rightsMulti-unit expansion potential
08

Operations & Business Model

9 of 10 factors evaluatedTYPICAL
What we found

How hard the business is to run, how much of your own time it needs, and whether it scales.

9 of the 9 factors this free report can answer were graded from this document, covering 100% of them by importance, with no gaps.

1 further factor in this category depends on the market you would operate in, or on data from outside the FDD. They belong to the Full FDD Evaluation and are not counted against this document, which says nothing about them either way.

Measured most favourably: Staffing Requirement, Disclosed Labour-Cost Proxy. Least favourably: Purchasing Flexibility, Supply-Chain Reliability, Owner Time Requirement. The Full FDD Evaluation gives the figure behind each one, the FDD Item it came from, and what it can and cannot be read as.

What this means

Operations & Business Model carries conditions that deserve review before this becomes a commitment.

CONFIDENCE: HIGHSOURCE: FDD Items 15 & 8
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Owner time requirementStaffing modelSupplier concentrationOperating restrictionsScalabilityMulti-unit practicality
09

Legal & Contract Risk

9 of 10 factors evaluatedTYPICAL
What we found

What the franchise agreement lets the franchisor do, and what it leaves you able to do.

9 of this category's 10 factors could be graded from the document, covering 89% of the category by importance. The one that could not is reported as a gap, with the question to put to the franchisor, rather than assumed either way.

Measured most favourably: Guarantee Scope & Personal Liability, Litigation Exposure. Least favourably: Required Purchasing Restrictions, Post-Term Non-Compete, Termination Provisions. The Full FDD Evaluation gives the figure behind each one, the FDD Item it came from, and what it can and cannot be read as.

What this means

Legal & Contract Risk carries conditions that deserve review before this becomes a commitment.

CONFIDENCE: HIGHSOURCE: FDD Items 17 & Special Risks
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Termination provisionsDefault and cure rightsRenewal conditionsTransfer restrictionsNon-compete scopePersonal guaranteesDispute-resolution termsStandards-change rights
10

Exit & Long-Term Value

9 of 10 factors evaluatedFAVORABLE
What we found

What happens at the end of the term, and what the business can be sold for before then.

9 of this category's 10 factors could be graded from the document, covering 90% of the category by importance. The one that could not is reported as a gap, with the question to put to the franchisor, rather than assumed either way.

Measured most favourably: Initial Term, Historical Resale Activity, Continuation Cost. The Full FDD Evaluation gives the figure behind each one, the FDD Item it came from, and what it can and cannot be read as.

What this means

Exit & Long-Term Value is broadly positive, with specific terms worth reading closely before signing.

CONFIDENCE: HIGHSOURCE: FDD Items 17 & 20
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Renewal rightsRenewal costsTransferabilityTransfer feesBuyer qualificationHistorical resale activityResale value considerations
Risk flags

Separate from the score

Risk flags never adjust the score. They exist so that a serious issue stays visible even when the overall result looks acceptable.

critical

Franchisor financial condition flagged in Special Risks

This FDD's state-required Special Risks section states that the franchisor's financial condition calls into question its ability to provide services and support. Review the audited statements in Item 21 with an accountant.

FDD Special Risks & Item 21
moderate

Item 19 relies partly on affiliate or company-owned locations

Part of the financial performance representation rests on affiliate-owned or company-owned locations, which do not carry a franchisee’s fee burden and should not be read as franchisee economics.

FDD Item 19
Areas deserving a closer look
  • Financial Opportunity. This FDD does disclose Item 19 figures. They are reported on a basis that does not line up with the per-unit figures its peers report, so they are left ungraded here rather than restated as something they are not. The Full FDD Evaluation gives the figures, the basis they are stated on, and what they can and cannot be read as.
  • Investment & Fees. Investment & Fees is the part of this opportunity that most warrants scrutiny, and the detail is worth having before you decide.
  • Franchisee Health. Franchisee Health is the part of this opportunity that most warrants scrutiny, and the detail is worth having before you decide.
  • Market & Brand Strength. Market & Brand Strength is the part of this opportunity that most warrants scrutiny, and the detail is worth having before you decide.
Full FDD Evaluation

You’ve Seen the Big Picture. Now See What’s Behind Your Score.

The free QuickScore grades ten categories. The Full FDD Evaluation grades 100 individual factors against the frozen rubric, each with its own score, the FDD page it came from, and a confidence rating.

Financial OpportunityGAPThe Full FDD Evaluation grades 6 individual factors in this category, each with its own score, source reference and confidence rating.
Investment & FeesREVIEWThe Full FDD Evaluation grades 6 individual factors in this category, each with its own score, source reference and confidence rating.
Franchisor StrengthCONCERNThe Full FDD Evaluation grades 7 individual factors in this category, each with its own score, source reference and confidence rating.
Franchisee HealthREVIEWThe Full FDD Evaluation grades 6 individual factors in this category, each with its own score, source reference and confidence rating.
Market & Brand StrengthREVIEWThe Full FDD Evaluation grades 6 individual factors in this category, each with its own score, source reference and confidence rating.
Training & SupportTYPICALThe Full FDD Evaluation grades 8 individual factors in this category, each with its own score, source reference and confidence rating.
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Due-diligence questions

Questions this FDD raises

Generated from what this specific document does and does not establish. Bring them to the franchisor, to current and former franchisees, and to your own attorney and accountant.

01

“Item 19 discloses gross sales but states that it does not disclose cost, expense or profit information. What does a typical franchisee take home after royalties, marketing contributions and operating costs?”

02

“Part of Item 19 rests on affiliate-owned or company-owned locations. How do franchisee results compare to those locations, given franchisees pay royalties the company units do not?”

03

“Item 20 shows a meaningful number of departures in the most recent year. May I have contact details for every franchisee who left the system in the last three years, as Item 20 requires?”

4 additional due-diligence questions identifiedincluded in the Full FDD Evaluation
✓FDDEVALUATION

This evaluation is an analytical assessment of a disclosure document. It is not legal, financial or tax advice, it does not predict profitability, and it is not a guarantee of franchise performance or investment success. Where the FDD does not establish something, this report flags the gap rather than assuming an answer. Consult a franchise attorney and an accountant before signing anything.

Report details
Issue date2026-04-30
Page count280
Factors evaluated77 / 100
ConfidenceHIGH
Rubricv1.19
Benchmarkhome-services-2026-v7